Broken insurance market failing to protect people in Climate crisis: New report

08.08.23 By

Urgent government action is needed to make home and contents insurance accessible and affordable.

New research from a coalition of advocacy groups has found the home and contents insurance market is failing to protect people against extreme weather events, with customers struggling to access and afford the insurance they need. 

The report, commissioned by CHOICE, Climate Council, Financial Counselling Australia, Financial Rights Legal Centre, and the Tenants’ Union of NSW, is based on a nationwide survey of home insurance policyholders, in depth interviews with people affected by extreme weather events and interviews with key civil society groups.

“Two in five respondents to our national survey of home and contents insurance policyholders reported that they had been impacted by extreme weather events in the past five years, but our research found that the insurance market is failing to cover these events fairly and affordably. Many people are being forced to pay higher premiums, reduce their cover, or abandon insurance entirely,” says CHOICE CEO, Alan Kirkland. 

“We’re calling for coordinated action by governments and the insurance industry to ensure that people are effectively protected against the effects of extreme weather events. Home and contents insurance needs to be simpler, fairer and more affordable. We also need solutions to the problems that can’t be solved by insurance alone – such as planning for relocation of communities in high-risk areas and funding for people to make their homes more resilient,” says Kirkland. 

The research revealed five key problems with the home and contents insurance market: 

1. Complex product design: Home and contents policies are complex and difficult to compare across insurers, often leading to people being unintentionally underinsured. 

2. Unaffordable premiums: At their most recent renewal, 87% of policyholders have seen their premiums rise. Insurance unaffordability is worse in disaster-prone areas, and many households on low incomes have been priced out of the insurance market completely. 

3. Inaccessible information on natural hazard risk: Finding information on the level of risk to your home is very difficult, and the information that is available is piecemeal and often inaccurate. 

4. Actions by homeowners to mitigate risk are not being considered by insurers: 44% of policyholders would consider investing in measures to lower the cost of their premium but many insurers do not recognise these kinds of measures when pricing policies. 

5. Housing in high-risk areas needs solutions beyond insurance: When homes are no longer insurable or safe to live in governments need to plan for other solutions, including relocation. 

The coalition behind this research is calling on the government to take the following steps to ensure people are protected from the risks associated with extreme weather events:

● Make home and contents insurance simpler, fairer and more affordable by standardising definitions and requiring insurers to proactively warn customers about underinsurance.

● Conduct an independent review of the affordability of home insurance – now and into the future. 

● Trial home insurance subsidies in communities where insurance is unaffordable, particularly for people on low incomes. 

● Provide funding to help people on low incomes to make their homes more resilient, and amend residential tenancy laws so landlords make rented properties more resilient to climate risks. 

● Create a database that provides easily understood, publicly available information on current and future climate risks to people’s homes. 

● Adopt a national approach to planning for relocation of communities at high risk of natural disasters.

“This report really brings home how difficult accelerating climate change is making insurance unaffordable for so many, particularly those who are most vulnerable. This is a wicked problem that we need to act on now before things get even worse.” – Leading economist and Climate Councillor, Nicki Hutley.

Read the full report here.

Sign the petition calling for insurance industry reform here.

Case studies are available for interview.

For more information contact CHOICE – Media contact: 0430 172 669, or

Climate Council: Media contact: 0485 863 063, or